Version 2026-10-05. This is the version you are agreeing to.
These terms are binding when you submit this form. Submitting it does not order a website and does not charge you — that happens only when you accept a written quote.
1. Quote, Authorization & Payment
1.0Who this is between, and what these words mean. Provider is F-KEYS CREATIVE LLC, a Florida limited liability company, document number L26000436157, of Punta Gorda, Florida. Client is the business named in this form. The person submitting this form confirms they are authorized to agree to these terms for that business. No member, officer or employee of either party is personally liable under this agreement.
“In writing” and “written” mean an email to or from the addresses in clause 4.7, or a document attached to one. A record kept or sent electronically satisfies any requirement here that something be written, signed, sent or kept, and this agreement is enforceable as a signed writing under the Florida Uniform Electronic Transaction Act and the federal E-SIGN Act. A business day is Monday to Friday excluding United States federal holidays, and every period in this agreement is measured in Eastern Time.
1.1Submission of this form is a request for a written quote. By itself it does not authorize Provider to begin work, and it does not obligate Client to pay anything.
1.2Provider will send Client a written quote stating the one-time build fee, the monthly fee, any selected add-ons, a plain-language list of the pages the site will have and what each selected feature will do, and the date the site will be delivered. The standard prices are the ones in clause 2.1, plus the add-ons Client selected in this form. If the quote differs from those, it says so and says why. Client owes nothing until Client accepts the quote in writing under clause 1.3.
The quote is governed by this agreement, version 2026-10-05, in the form emailed to Client under clause 1.5. Accepting the quote accepts these terms. Where the quote and this agreement differ, this agreement controls, except that the quote sets the price, the add-ons, the scope and the delivery date.
1.3Work begins only after Client accepts that quote in writing. Until Client accepts, Client owes nothing and may walk away for any reason. Clause 2.4 says how payment is taken.
1.4If payment is not made per the accepted quote, Provider may pause or retain work until outstanding balances are resolved.
1.5Your copy of this submission. When Client submits this form, Provider emails Client a copy of it, automatically, at the time of submission, to the address Client gave. Replies reach Provider at [email protected].
That email contains, as plain text in the body: the full text of this agreement as it read when Client submitted it, and the version date of that text; every answer Client gave; every add-on Client selected with the price shown for it, including add-ons shown at no charge; the one-time total and the monthly total the form displayed; the date, time and time zone of submission; the IP address it was submitted from; and the exact wording of each box Client checked. Client can read, save, print and forward it with any ordinary email program.
That email is a record of what Client sent. It is not the quote and it does not set a price. Clause 1.2 sets the price, and Client owes nothing until Client accepts it under 1.3.
Sending is automatic. Delivery is not something Provider controls — an email can be blocked or filtered by Client's provider. If it has not arrived within two business days, Client can ask at [email protected] and Provider sends it again at no charge. Provider keeps the same record for five (5) years from submission and will send it again on request during those five years. This applies after a build is canceled and after monthly service ends.
1.6What Provider needs from Client. After Client accepts the quote, Provider emails Client one written list of what Provider needs: photos, logo, text, hours, prices, and every other item, named one by one. Client sends those to [email protected] or through an upload link Provider gives.
The delivery date in the quote assumes everything on that list arrives within fourteen (14) days of that email. For each day past those fourteen that any listed item is missing, the delivery date moves later by one day.
If thirty (30) days pass and any listed item is still missing, Provider will build what can be built from what Client has sent and put it on a preview address Provider provides, at no charge, for thirty (30) days, so that Client has something to show while the project waits. That preview is not published to Client's own domain, and monthly service does not start. If Client approves it, it goes live and monthly service begins on the terms in 2.4. Provider will email Client at least seven (7) days before the project pauses, and again thirty (30) days after it pauses.
The project restarts on the day everything still missing arrives, and Provider emails Client a new delivery date. If ninety (90) days pass with any listed item still missing, the project closes, Provider stops work, and Client is refunded on the terms in clause 1.7.
1.7Refunds before the site goes live. If the build is canceled before the website goes live — by either party, for any reason — Provider refunds everything Client has paid toward it: the one-time build fee and any one-time add-on fees, in full. That includes Client changing their mind and Client not liking the result.
Client asks by email to [email protected]. Provider sends the money back the same way it came in, within five (5) business days of the request; the bank may take a few days more to show it. Work stops, and Provider does not bill Client for the hours already spent.
A refunded build is not a delivered build. The site does not go live, Provider does not hand over the files, no ownership transfers under clause 3.3, and Client will not use, publish or copy any part of the work.
Two things are not refunded: money Provider has already paid a third party for something Client keeps, such as a domain registration, and monthly fees, which are covered by clause 2.7. Provider will name any third-party cost in the quote before Client pays it. If Provider does not name it there, it is refundable.
Once the website is live with Client's approval, the build fee is not refunded — Client has the finished site.
1.8When the website is delivered. Provider delivers the finished website for Client’s review normally within five (5) business days, and never more than ten (10). That count starts on the later of two things: the day Client pays the build fee, and the day the last item on the list in clause 1.6 arrives. Business days are Monday to Friday, not counting United States federal holidays. If an item on that list is still missing, the delivery date moves later exactly as clause 1.6 says, one day for each day it is late. Changes Client asks for after delivery are a new, separate turnaround, and Provider emails Client a date for them. If delivery is going to take longer than five (5) business days, Provider emails Client before the fifth day with the date it will be ready. If it is going to take longer than ten (10), Provider emails Client before the tenth day, and Client can cancel and be refunded in full under clause 1.7. Provider is never silently late.
2. The Build, Hosting & Support
2.1The website build is a one-time fee of $100.00. Monthly hosting and support is $75.00 per month and begins only after the site is delivered and live. “Goes live” and “delivered” mean the same day: the day Provider publishes the site Client approved in writing to Client’s own domain. Monthly service starts that day.
2.2What the $100.00 build includes. A website of up to seven (7) pages. A page is one address on the site — Home, Services, About, Gallery and Contact are five typical ones. Any page from the add-on list marked "included" — an FAQ page, a Team page, a Testimonials page, a Case Study page, a blog — counts as one of the seven. A blog means the blog index plus up to three (3) starting posts; each post after that is a small edit under clause 2.3 or the monthly blog add-on. A custom error page does not count.
Provider will resize, compress and place up to forty (40) photos Client supplies. A Team or Staff page covers up to eight (8) people. A Before and After gallery covers up to ten (10) pairs, and those twenty images count toward the forty.
Client gets two (2) rounds of changes on the draft before the site goes live. A round is one list of changes sent in a single message, and Provider does the whole list. Client approves the draft by email. After the second round of changes Provider emails Client asking for approval. If Client neither approves nor sends a further list within fourteen (14) days of that email, the draft is approved and the site goes live. Once the site is live, changes are handled as the monthly edits in clause 2.3.
Client supplies the words and the pictures. Anything past these numbers is extra. Provider puts a price on it in writing and Client decides before any of it is built.
2.3What the $75.00/month includes. Hosting, domain renewal management, basic security monitoring, up to three (3) small edits per month, and one (1) call of up to twenty-five (25) minutes per month, by Zoom or phone.
A small edit is one change to words, a color, a photo or a logo on a page that already exists, and one that takes Provider under thirty (30) minutes. A message asking for four changes uses four edits. Anything that needs a new page or a new feature, or more than thirty minutes, is quoted in writing before it is done.
Domain renewal management means Provider keeps Client's domain registered and renewed and pays the yearly renewal fee, up to $25.00. If Client's domain costs more than that to renew, Client pays the difference. Basic security monitoring means Provider runs an automatic check that emails Provider when the site is down, and applies available security updates at least once a month. It is not a person watching the site around the clock.
Unused edits and unused call time do not carry over to the next month. Extra calls, and anything bigger than a small edit, are quoted in writing before the work is done.
2.4How you pay. Provider takes payment by card through Stripe. Stripe holds the card details; Provider never sees them and never stores them.
The one-time build fee is due when Client accepts the quote. Work starts once it is paid.
The monthly fee is charged to the same card, automatically, starting the day the website goes live. That first charge sets Client's billing day, and every later charge falls on the same day of the month. Where a month is too short for that day, the charge falls on the last day of that month: a billing day of the 31st is charged on 28 February and on 31 March. Client’s authorization for the monthly charge is the box Client checked in this form and Client’s written acceptance of the quote under clause 1.3. It runs until Client cancels under clause 2.7. Client can stop it at any time by cancelling, and can also stop it at the card itself.
Every charge produces a receipt by email at the time it is taken.
2.5If a payment fails. Cards expire and banks decline things. If a monthly charge fails, or a completed charge is reversed or disputed with the card issuer, Stripe retries the card several times over the two (2) weeks that follow and emails Client after each failed attempt. Some declines cannot be retried at all — a card reported lost or stolen, a wrong number, or a card the bank requires Client to authenticate — and in those cases no further charge is attempted until Client provides a new card. Provider will also email Client directly.
If fifteen (15) days pass from the first failed charge with nothing paid, Provider may suspend the website until the balance is paid. Suspension means the site stops being served. Provider will email Client at least three (3) days before suspending, and will put the site back within one business day of payment.
If thirty (30) days pass from the first failed charge with nothing paid, monthly service ends on the terms in clause 2.8, and Client keeps the website files and the domain as that clause describes.
There is no late fee and no interest.
2.6Changing the price. The prices in clause 2.1 are fixed for Client's first twelve (12) months of monthly service.
After that, Provider may change the monthly fee by emailing Client at least thirty (30) days before the change takes effect. The email will state the old price, the new price and the date. Client may cancel before that date at no cost under clause 2.7 and pays nothing further.
Provider will not change the price of a month Client has already paid for.
2.7Cancelling. Either party may cancel at any time by email — Client to [email protected], Provider to the email address Client gave in this form. Cancellation takes effect at the end of the month already paid for. There is no notice period and no cancellation fee. The month in progress is not refunded, except as clause 4.4 provides, and no further payments are taken. Cancellation is effective on the date Client sent the email, whether or not Provider receives it, and Provider will acknowledge it within one business day. Refunds before the website goes live are covered by clause 1.7.
2.8When monthly service ends. Hosting stops and the website goes offline. Client keeps the website files, once the one-time build fee is paid, and the domain. If Client asks within 30 days, Provider will send Client a copy of the site files and transfer the domain to an account Client names, at no charge.
3. Ownership & Brand Asset Authorization
3.1Client grants Provider a limited, non-exclusive license to use Client's name, logo, images and business identity for two purposes only: building this website, and hosting and maintaining it while monthly service is active. The license begins when Client accepts the quote under clause 1.3 — not when this form is submitted — and ends when the build is canceled, when the project closes under clause 1.6, or when monthly service ends.
3.2Provider may link to the finished website as an example of Provider's work. Provider may not use Client's logo, name or brand in advertising, a case study, or any other promotional material without Client's separate written permission.
3.3Website files means the pages, styles, scripts, images and text that make up Client’s site as delivered. It does not include Provider’s own reusable code, templates, build tools or generic components, which stay Provider’s property; Client gets a permanent, royalty-free, non-exclusive right to use those as built into Client’s site. Ownership of the website files passes to Client once the build fee in clause 2.1 is paid in full and the site has gone live with Client’s approval. Until both have happened, Provider owns the work in progress.
3.4Client certifies they own or have legal rights to all submitted content. If someone makes a claim against Provider because of content Client supplied, Client will cover Provider's reasonable costs of dealing with it. Client's total liability under this clause will not be more than the greater of $2,000.00 or the total amount Client has paid Provider. This clause continues to apply after this agreement ends.
4. Service Promises, Liability & Governing Law
4.1Reasonable care, and the free fix. Provider will build and maintain the site with reasonable care and skill, the way a competent website builder would.
If Provider gets something wrong, Provider fixes it at no charge. "Wrong" means the site does not do what the accepted quote said it would, or Provider broke something that was working. Client reports it by email to [email protected]. This free-fix promise runs for as long as monthly service is active, and for 30 days after the site is delivered even if Client never starts monthly service.
That fix is the whole remedy for that kind of problem, subject to clause 4.4.
This does not cover problems caused by Client, by someone Client hired, or by content Client supplied. It does not cover changes Client wants that were not in the quote. Provider quotes those in writing first.
4.2Provider does not promise results. No one can promise where Google will rank a site, how many people will visit it, how many will call, or how much Client will sell. Provider does not promise any of those, or any other business result.
Websites go offline sometimes. Nobody can keep one up all the time, and Provider does not promise the site will never go down. If it does, Provider starts on it as soon as Provider learns of it, and Client can report an outage any time by email.
4.3Services other companies run. The site depends on companies Provider does not control: the host, the domain registrar, and any third-party feature Client asked for, such as an Instagram feed, a map, a booking tool or a payment button. If one of those changes how it works, or stops working, Provider will tell Client and say what the options are. Provider is not responsible for their outages or for changes they make, and fixing what a third party broke is quoted in writing if it is more than a small edit.
4.4Losses this agreement does not cover. If the site is unavailable for more than eight (8) hours in a calendar month, or does not do what the accepted quote said it would, Provider will fix it. Client reports the problem by email. If Client asks within 60 days, Provider will refund the monthly fee for each month in which the site was unavailable for more than eight hours. If Provider has not fixed it within 14 days of that email, Client may cancel immediately, owes nothing more, and Provider will send the site files and transfer the domain at no charge under clause 2.8.
Apart from that, neither party is responsible to the other for lost profits, lost revenue, lost sales, lost bookings, lost customers, lost or damaged data, or harm to reputation, or any other loss of that kind. This applies no matter what the claim is called — breach of contract, negligence, or anything else — and it applies even if that party was told the loss was possible.
This clause does not cover: fraud or deliberate wrongdoing; money already owed under this agreement; a claim someone else brings against Provider because of content Client supplied; Provider using Client's name, logo or brand outside what clause 3.2 allows; or anything Florida law does not let a party exclude.
4.5Limit on liability. This limit does not apply to fraud or deliberate wrongdoing; money already owed under this agreement; a claim someone else brings against Provider because of content Client supplied; Provider using Client's name, logo or brand outside what clause 3.2 allows; or anything Florida law does not let a party limit. Subject to that, and apart from what clause 4.4 excludes, Provider's total liability to Client, added up across all claims, will not be more than the greater of $500.00 or the total amount Client has paid Provider in the twelve (12) months before the claim.
4.6If part of this is unenforceable. If a court finds any part of this agreement unenforceable, the rest stays in force, and that part is read as narrowly as it needs to be to become enforceable.
4.7Notices. Notices under this agreement go to Provider at [email protected] and to Client at the email address Client gave in this form. Either party can change their address by emailing the other, and the change takes effect when the other party receives it.
4.8Governing law. This agreement is governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. The state and federal courts in Charlotte County, Florida have exclusive jurisdiction and are the exclusive venue for any dispute under this agreement, and both parties give up any objection to that court or that venue. For any claim of $8,000.00 or less, either party may instead bring it in the county court where the other party is located, and both parties agree to that venue.
4.9Things outside our control. Neither party is in breach for a delay caused by something outside its reasonable control — storm, flood, power or network failure, or serious illness. The delayed party says so as soon as it can, and the periods in this agreement pause while it lasts. If the delay runs past thirty (30) days, either party may cancel.
4.10Talk before suing. Before either party starts a court case, that party emails the other a plain description of the problem and gives thirty (30) days to fix it. If it is fixed in that time, no case is brought.